We have put the most common questions into this section. Get all information you need about the White Card Asia, the official guide and the buying procedure. How does it work? Just click on a question and the answer will appear automatically.
Frequently Asked Questions
The White Card AsiaWhat is the White Card Asia?
White Card Asia is a privilege card system that allows you to enjoy Bangkok for all it’s worth. It is an actual card that you bring to our partners to receive great deals of up to 50% off and some free stuff as well. Plus, we don’t just sign any venue, so your guaranteed to have a great time.
How do I redeem my WCA deals?
Simply bring the WCA with you to any of our partners and show the staff your valid card when ordering/paying for the product or service. Each partner venues’s management and staff is trained to then give you the exclusive WCA deal.
If by a odd chance you are denied your WCA deal while holding a valid card, please report the partner to [email protected], and we will make sure it does not happen again.
How long is White Card Asia valid?
The Travelers Edition is valid for five days. The Locals & Expats Edition is valid for 180 days or 6 months.Travelers Edition or Locals and Expats Edition?
The Travelers Edition is perfect if you are passing though Bangkok for a few days or are on vacation in the city. It always comes with the WCA Guide (or eGuide), which makes finding your way around Bangkok a breeze, even if you have never been before.
The Locals & Expats Edition is perfect if you live in Bangkok and already know the city pretty well. It last for a staggering 6 months, so you can enjoy the privileges over and over and over again. Enjoy!Can I use the card for my whole group?
WCA is one card for one person, so each person in your group must also carry a card to get the deal. If you would like a group package, please write us at [email protected] for a special group price.
The official guideWhat's in the Guide?
The WCA guide gives an overview of each WCA partner, with professionally written descriptions, photo’s, and everything you need to know about each venue. It provides the Thai Addresses (just show it to the Taxi driver and he will know where you want to go), additional information on our social responsibility initiatives, and secret tips that you won’t find anywhere else. You will also find maps and even a list of the most important Thai words and phrases.Who should get the Guide?
The Guide is design to help people that are new to Bangkok find their way around. Bangkok can be very overwhelming if you don’t know where to go, so if you are visiting Bangkok, or just moved here, the guide is your solution.
Buying ProcessWhere can I buy the WCA?Can I get my order delivered to my hotel?
Yes! We can deliver to any hotel in Bangkok. Just select this option in check out process.Can i buy White Card Asia for others as well? (E.g. gift)
Yes. We will deliver you officially stamped cards and let you fill out the name and starting date details.Is the online payment safe?
We guarantee the safety of your personal information. We use Paypal’s secure payment service.Can I get my money back if my plans change?
Yes. You have two options. In both cases we need to know it at least two days before your initially planned arrival or use of card.
- You get 100% refund without helping Bangkok to be a better place and be part of our social responsibility program.
- You are awesome and still want to donate to our give 25 campaign. Let us know how much of your payment you want to donate and how much you want to get refunded. We guarantee that your money will be used to make Bangkok a better place.
Just send us an email to [email protected] with your order details and which option you choose for your refund. Are you a hero?
PartnersCan I suggest a new partner venue?
Most certainly! If you have a great venue in mind, let us know by dropping an email to [email protected]What makes WCA partners great?
Each of our partner are carefully considered and selected by an amazing team of local Thais and foreigners alike. We don’t just take any venue. Each partner is loved by the local community and has great reviews. Plus, you get exclusive deals at every one of our partners.Your partner didn’t accept my White Card Asia, what now?
First of all, we are deeply sorry that this happened. The managers of each partner venue and ourselves train all staffs to prevent this. You have now the option to send us an email to [email protected] with all the details you know and we will definitely find a way to make it up to you. We really apologise for the inconvenience.
If a staff member of a partner rejects your WCA privilege, ask directly for the manager of the venue. This solves 99% of all misunderstandings.Why do some of your partners have exceptions in their WCA privileges?
Most of our partners who use exceptions, offer very unique products with nearly no margins. This is based on the Thai taxation system. Luxury goods, such as wine will be heavily taxed with up to 400%.
They are our partners, because they are the best in their category. So it is not in our interest to harm their business model and offer them to use exceptions. We are sorry for any inconvenience.The taxi, Tuk-Tuk driver, etc. told me that there are better places, is that true?
Many (shady) venues in Bangkok offer commissions to the taxi drivers and similar. Those commissions go up to 200THB (~5EUR/~6USD) for each foreign tourist. This is a lot in a country with a monthly average income of 12.000THB. Our advice: Never believe in recommendations of any drivers. You will be disappointed.
Ask On Support
Your questions isn’t answered? No problemo. Just contact our support staff and they will be happy to help you! Click here!